Privacy Policy

1. Who We Are

This Privacy Policy applies to Los Banos Insulation, reachable at www.losbanosinsulation.com. Our mailing address is 1209 6th St Ste Q, Los Banos, CA 93635. If you have questions about this policy, email us at hi@losbanosinsulation.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form on our website, you may provide your name, phone number, email address, home address or general location, and a description of your project. We use this information solely to respond to your inquiry and, if you become a customer, to schedule and complete your project.

Information Collected Automatically

When you visit our website, standard web server logs and third-party analytics tools (such as Google Analytics) may collect your IP address, browser type, device type, the pages you visit, the time and date of your visit, and how you arrived at our site. This information is used in aggregate to understand how visitors use the site so we can improve it. We do not use this information to identify individual visitors.

3. Cookies

Our website may use cookies - small text files stored on your device by your browser. Cookies help analytics tools count visits and understand user behavior on the site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if cookies are disabled. You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or contact form submission
• Schedule and coordinate insulation services at your property
• Send you information relevant to your project, such as estimates or invoices
• Improve the content and usability of our website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers: We may share information with third-party tools that help us operate the website or our business, such as our contact form provider, email service, or scheduling software. These providers are contractually prohibited from using your information for any purpose other than the service they provide to us.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: If Los Banos Insulation is acquired by or merged with another company, your information may be transferred as part of that transaction.

6. Data Retention

We retain contact form submissions and customer project information for as long as necessary to complete the services you requested and to satisfy any legal, accounting, or reporting obligations. If you would like us to delete your information, see the "Your Rights" section below.

7. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• The right to know what personal information we hold about you
• The right to request a copy of that information
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal retention requirements
• The right to opt out of certain data uses

To exercise any of these rights, contact us at hi@losbanosinsulation.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

9. Security

We take reasonable measures to protect the information you provide against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us at hi@losbanosinsulation.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: